infrastructure Support

Helping IT teams to manage critical IT infrastructure

Qualified IT Infrastructure experts with over 20 years experience

Managing large or complex IT infrastructures can be a challenge for many IT teams, especially if it involves systems from different vendors with few automated processes in place. 

We provide an additional layer of support and help for IT teams, allowing you to focus on day to day operational jobs.

Because you’re technical, we know how frustrating layers of support can be. That’s why, with us, you get through to an expert straight away.

infrastructure support services

We deal with all aspects of day to day management of your server and network infrastructure, for a fixed, monthly price including: 

CASE STUDY: property sector, edinburgh


  • 3rd line technical support resource for in house IT team to escalate to.
  • Cisco networking infrastructure
  • Virtualised Windows environment
  • Microsoft Exchange Server

our technical SOLUTION

  • Infrastructure support resource
  • Monitoring and maintenance of Cisco devices
  • Monitoring and maintenance of Exchange Server



We continue to regard Lucid as a trusted advisor upon whom we rely for input & guidance on our ongoing IT development, and would unhesitatingly recommend their services


Thinking differently about IT

Working with your IT team, we support their implementation and maintenance, always ensuring best practise and enhanced performance.

service details

Other providers have 1st, 2nd, and 3rd tiers of support, which can mean your problem isn’t looked at by someone technical right away.

At Lucid, we have one flat structure, so you get straight through to an expert.

On demand access

Access to our team of qualified experts when you need us, at a budget level which suits you.  

No tiers of support

We understand how frustrating it can be for a technical member of staff to report a problem to first line support, and progress through the tiers before eventually speaking to someone with the right technical skills.  At Lucid, you will always get straight through to an expert who understands your business, at the right level of technical expertise. 

Technically qualified resource

Our operations team hold technical qualifications from major vendors including Microsoft and Cisco as well as IT security and networking qualifications. 

Practical experience

Our team have a wealth of experience in designing, supporting and running datacentre, service provider, telecommunications and cloud systems.  

We’ve seen most technology systems and technical issues before and have delivered effective solutions on numerous occasions. 

Why choose lucid?

Top reasons to choose us over our competitors.

Microsoft qualified

Our team hold Microsoft qualifications in modern versions of Windows Server and Exchange Server, often having held those qualifications in multiple previous versions of the products dating back over a decade. We also hold qualifications in Microsoft 365, Microsoft Azure and Microsoft licensing.

Microsoft Silver partners

We are Microsoft Silver partners, recognising our status as Microsoft 365 cloud experts, having helped hundreds of organisations move to the Microsoft 365 cloud and once there, managed their cloud infrastructure.

Cisco Select partners

We are Cisco Select Partners with Express Security Specialisation - designing, supplying, installing and supporting Cisco Adaptive Security Appliance (ASA); routing and switching (ISR and Catalyst) and Aironet wireless. Our team hold Cisco product knowledge and CCNA certifications.

Security experts

IT infrastructure security experts, including Qualified Cyber Essentials practitioners to help you get or remain compliant.

Working as an extension to your IT team

We act as an extension to your team, stepping forward to help you when you need us, and stepping back when you don't.

Long practical experience

Because we've been in IT for more than 20 years, we rarely encounter a piece of technology we've not seen before. No matter what your problem, we can help.

technical details

As Microsoft Silver Partners, Cisco Select Partner and HP Partner, we have a wide range of experience accross your infrastructure including:

Microsoft server products

We support all modern versions of Microsoft Windows Server and Microsoft Infrastructure servers including Exchange Server and SQL Server. 

We can also help you migrate away from or decommission all legacy versions of those products.

Microsoft Active Directory and DNS

We support and maintain large Microsoft Active Directory and DNS infrastructures across multiple sites. 

Exchange Server

We support all modern versions of Exchange server running on-premises including in hybrid deployments, high-availability clusters including DAGs and load balanced arrays. 

We can also help you migrate away from all legacy versions of Exchange server, either to a newer version or to Microsoft 366 cloud. 

Cisco Network infrastructure

We are Cisco Select partners with Express Security Specialisation – specialising in supporting Cisco Adaptive Security Appliance (ASA); routing and switching (ISR and Catalyst) and Aironet wireless.

Other network infrastructure

We also support HP Procurve / Aruba and Ubiquiti Unifi infrastructure. 


We support Microsoft HyperV including clustering / HA and VMWare.

Microsoft 365

We support larger Microsoft 365 tenancies including hybrid deployments, and can help with deployment or maintenance of advanced features including Windows Autopilot, Intune / Endpoint Management, Mobile Device Management, Mobile Application Management, Conditional Access policies and more. 

Microsoft Azure

We support all Microsoft Azure services and workloads, including advising upon and helping you execute migrations, proof of concepts and optimising Azure by deploying or migrating to cloud native services sure as Azure SQL, AAD and Virtual Desktop Infrastructure rather than managing and running legacy services on VMs.

Lucid thinking

It's easy to work with us

Just complete this form and a member of our team will contact you to arrange: