Technical Support
support@lucidnetworks.co.uk
Call your local office and press option 1
Sales & General Enquiries
hello@lucidnetworks.co.uk
Call your local office and press option 2

Service and domain abuse complaints:
abuse@lucidnetworks.co.uk

Accounts:
accounts@lucidnetworks.co.uk

Call your local office and press option 3

Manchester Office
0161 513 9650

Greenheys Building

Manchester Science Park

Pencroft Way

Manchester

M15 6JJ  (map)

Edinburgh Office
0131 376 3850

Tech Cube

1 Summerhall Place

Edinburgh

EH9 1QE   (map)

To have a free non-obligation chat about where to focus your IT spend now and in the future -  please fill in this form

For information about service levels, or if you have a complaint, click here

For information about Covid 19 and how we can help click here

If you are experiencing difficulties in setting up your team to work from home, we are offering specific IT advice for immediate action and upcoming period setup.

 

Contact us now for a free,

no obligation chat.

I

Christmas and New Year opening hours

Our offices and service desk are closed from 12pm on Friday 18th December 20 and re-open at 9am on Monday 4th January 2021.

While our offices are closed, we operate a reduced support service:

-   Our service desk will not be available
-   an on-call engineer will be available to respond to urgent issues
-   hosted or co-located systems in our datacentre will continue to be monitored 24/7.
-   Systems we manage on customer premises will continnue to be monitored 24/7.

For urgent support issues, please e-mail support@lucidnetworks.co.uk with full details of your issue and your contact details.

Customers who have out of hours or enhanced support contracts with us will still be able to contact the on call engineer by calling our usual support telephone number and leaving a voicemail message, or by e-mailing support@lucidnetworks.co.uk during your contracted support hours.

Merry Christmas and Happy New Year from everyone at Lucid

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Lucid Networks Ltd is Registered in England No 07420251.  Registered Office: Greenheys Building, Manchester Science Park, Pencroft Way, Manchester M15 6JJ
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