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Frequently Asked Questions

How to switch to Lucid Networks Business Broadband free - This guide is designed to provide the information you need to switch your existing ADSL Broadband service to one of our Business Broadband or SDSL Broadband services. It's not possible to switch to our Fibre Broadband packages using this method. If you have a question which is not answered on this page, please contact us and we'll be happy to help.

If you already have business broadband with another Internet Service Provider (ISP), we may be able to switch your broadband service over to us so that you don't have to wait for your current ISP to cancel it before we can provide you with a new service. Without a migration you would usually encounter seven or more days loss of service. Our migration service has been designed to reduce the amount of broadband downtime and inconvenience to an absolute minimum.

3 simple steps:

1. Check that we can provide you with business broadband by speaking to one of our team on 0800 862 0095.
2. Contact your existing ISP and ask them to provide you with a Migrations Authorisation Code (MAC) Key. Please make sure your existing ISP is aware that you are migrating to Zen Internet and that you do not want your broadband service ceased (cancelled) until the migration has been completed.
3. Choose your broadband service and place your order with one of our team

How to get your MAC code?

Please use the table below to find your existing ISP's contact details. Simply give them a call and they will provide you with your MAC code, which is valid for 30 days, within five days of your call.

Remember, do not cancel your contract when you receive your MAC code as it can take three to five days before you are connected to Zen Internet.

How long will it take to switch to Lucid Networks business broadband?

As soon as your broadband order has been accepted and ongoing payment has been processed we'll send a migration request to BT. BT will then send an e-mail to your existing ISP requesting the migration to us. Once the request has been accepted your order will be processed in three to five working days (dependent on the product chosen and your line quality).

Your broadband service with your existing ISP will continue until the migration is completed. We will contact you to let you know the exact date when your broadband service will be switched to us, along with some useful information on how to use and maintain your new broadband connection.

Important information:

• Please note that we will be unable to start a migration without your MAC Key
• The broadband migration process does depend on the co-operation of your existing ISP. In the event that a migration cannot take place, you will need to arrange for your existing ISP to cease (cancel) your broadband service so that we can arrange for a new connection to be configured on your line
• Although a successful migration should result in much less downtime than a 'cease and re-provide', unfortunately we cannot provide any guarantees as to how successful the migration process will be or how long your broadband service will be out of operation during the migration
• In the event that the request to migrate is rejected by your existing ISP, BT or Lucid Networks cannot provide any arbitration between yourself and your existing ISP

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0800 862 0095
sales@lucidnetworks.co.uk