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Hosted Business Phone

Hosted Business Phone systems from Lucid Networks -

If your office has more than one member of staff in it, then the chances are that you will want to be able to answer one another's calls, and transfer calls between colleagues. You may also want voicemail to take messages when you're out of the office, or be able to forward your calls to a mobile.

Normally, to get these features, you would need to purchase and maintain an on site telephone "switchboard" system, and potentially commit to a long term contract for ISDN telephone lines from BT or a similar provider. Also, with many traditional office phone systems, advanced features such as voicemail, auto-attendant queues, or reporting are cost-extra options, which put these useful features out of reach for many businesses.

Our Hosted Business Phone system delivers all the advanced features normally found on a traditional "onsite" office phone system, at a fraction of the cost, and without the need for expensive and complex onsite equipment.

Stylish, functional and environmentally friendly handsets Each member of staff has a stylish and fully-featured telephone handset on their desk, but the phone system itself is hosted by us, online. We offer a range of handsets for different applications, from the basic Snom 300, suitable for occasional use settings, through the Snom 320 and 370 for regular office use, to the professional Snom 870 with a colour touch-screen, ideal for high usage scenarios such as callcentres or technical staff. Handsets offer all the usual features you'd expect from a state-of-the-art office phone system, including on-hook dialling, voicemail, call hold, and an extensive online phone book, so you can always keep track of your contacts.

Handsets can be fixed or wireless, and all our fixed handsets can be used with an optional wired or wireless headset for high-call-volume users.

Lucid Networks are proud to be a Snom Certified reseller, so our qualified and experienced Snom Certified Engineers are ideally placed to help you get the best out of your investment in a phone system and handsets. Also, Snom handsets have the lowest power consumption in their class, making them an ideal choice for environmentally conscious businesses.

Benefits of Hosted Business Phone

Because you only have handsets on site, the system can be extended to more than one site, linking those sites together.

Calls can be seamlessly transferred between colleagues at different sites, calls can be answered wherever an available member of staff happens to be situated, and calls between connected sites are free of charge, even if those sites are overseas. Staff who need to work at home can also be provided with a handset, allowing them to securely make and receive calls using the company phone system.

We can provide telephone numbers in any UK dialling code, so for example, customers in the London area could dial an 0207 or 0208 number, but the call could be answered by a colleague in your Manchester office without the caller knowing. We can also provide 0800 or 0845 numbers to give your company national reach, and improve customer service by offering free or local rate contact options to your customers. Also, Direct Dial Inward (DDI) numbers can allow callers to contact some or all of your staff directly, without the need to go via the switchboard.

Our Hosted Business Phone system includes the following features as standard:

• Minimum One Month contract
• Lifetime warranty on equipment
• Handsets based on open standards mean no vendor lock-in
• Telephone numbers in any UK dialling code
• 0800 and 0845 Numbers also, to provide national reach.
• Auto Attendant messages, with menu systems to automatically route calls to the right department.
• In-Queue Music & Messages
• Dial-by-Name Telephone Directory
• Voicemail for each user with the option to deliver voicemails as an e-mail attachment.
• Call Diversion and forwarding
• Time of the Day Routing to handle calls differently depending on time of day, or day of week.
• Reports and Call Statistics.

Pricing and call charges

Our Hosted Business Phone system is available from £ 7 per calendar month (excluding handset).

Call charges start from 1.25p per minute for a peak rate UK call to a landline.

We also offer bundles of inclusive minutes, for UK landlines, UK mobiles or international calls, to allow you to budget for your call spend easily each month.

Useful links

For more information about Voice Over IP - Go to http://www.voip.org.uk

Sign up and customer control panel for single user or multi user VoIP - Go to http://voip.voice.lucidnetworks.co.uk/login/

0800 862 0095
info@lucidnetworks.co.uk